Privacy Policy - Appic Customer App

Effective Date: 01/12/2024

At Appic Customer App, your privacy is a top priority. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our mobile application (the “App”). By using the App, you agree to the terms of this Privacy Policy.

Information We Collect

We collect various types of information to provide and improve our services for you:

• Personal Information: Name, email, phone number, and other details required for booking and account setup.
• Payment Information: Payment details are processed through secure third-party payment processors.
• Location Data:
  • Precise Location: Used to provide accurate navigation and location-based services.
  • Approximate Location: Used for general functionality, such as suggesting nearby car rental services.
• Device and App Data:
  • Advertising ID: Collected for personalized advertising and analytics purposes.
  • Crash Analytics: Through tools like Crashlytics, we collect crash data to improve app performance and fix issues.
• Usage Information: Information about your interaction with app features to enhance user experience.
• Device Permissions: To provide certain app functionalities, we may request access to:
  • Call: For direct communication with car rental companies or customer support.
  • Internet: For connectivity and seamless use of the App’s features.
  • Storage: To upload or store documents, such as licenses or booking confirmations.
  • Camera: For capturing and uploading images, such as ID verification or vehicle condition reports.
  • Audio: For voice-based commands or support interactions.

How We Use Your Information

Your information is used for the following purposes:

• To facilitate and process car rental bookings.
• To provide customer support and respond to inquiries.
• To enhance app performance and user experience.
• To send important updates, notifications, and promotional content.
• To improve app functionality through analytics and crash reporting.
• To comply with legal obligations and protect the rights and safety of Appic Customer App and its users.

Information Sharing

We value your privacy and will not share your information with third parties except in the following circumstances:

• With Service Providers: For payment processing, managing bookings, or improving app features.
• With Car Rental Partners: When you make a booking, necessary information is shared with the car rental company to facilitate the rental.
• With Analytics Tools: To gather insights about app performance and user behavior.
• For Legal Compliance: If required by law or to protect the rights and safety of Appic Customer App or other users.

Security Measures

We implement industry-standard security measures to protect your information from unauthorized access, alteration, or disclosure. However, no online platform can guarantee complete security.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Location and crash data are anonymized when possible.

Your Choices and Rights

You have the right to:

• Access, update, or delete your personal information through the App settings.
• Opt-out of marketing communications by adjusting your notification settings.
• Limit or revoke permissions for location data, camera, and other app functionalities.
• Request more details about how your data is used.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services or legal requirements. Updates will be posted within the App, and your continued use of Appic Customer App indicates acceptance of the updated policy.

Contact Us

If you have any questions or concerns regarding this Privacy Policy, please reach out to us: info@appicfleet.com

Appic Customer App
Address: Ibn Battuta Gate Office, Dubai